About Bay Pop Shop & the Artwork
What is Bay Pop Shop?
Bay Pop Shop is the official home of artwork and merchandise created by Maryland artist Ramon Matheu. Founded in 2007 and inspired by a lifelong connection to the Chesapeake Bay, Bay Pop Shop celebrates the wildlife, traditions, landscapes, and experiences that make life around the Bay unique.
More than artwork to hang on a wall, Bay Pop Shop is a Chesapeake Bay-inspired lifestyle brand created to share a love for the Bay and the stories, memories, and traditions that connect people to this remarkable region.
Visit the about page for more details.
What types of art do you sell?
Bay Pop Shop offers original artwork created, illustrated, and hand-painted by Ramon Matheu, along with high-quality giclée fine art prints and canvases.
New artwork is first released in limited quantities as signed and individually numbered Limited Editions, giving collectors the opportunity to own a more exclusive version while it is available. Once a Limited Edition has sold out, the artwork is usually rereleased as an unsigned and unnumbered Open Edition print at a later date.
Is Ramon Matheu’s artwork signed?
Original artwork and Limited Edition prints and canvases are hand-signed by Ramon Matheu. Limited Editions are also individually numbered.
Open Edition artwork and many Bay Pop Shop products may include Ramon’s printed signature but are not individually hand-signed unless stated in the product description.
Prints, Framing & Custom Sizes
What paper stocks do you use?
We use Somerset Velvet Fine Art Paper, Semi-Glossy / Luster Photo Paper, and Premium Archival Smooth Matte Fine Art Paper. Check your selected print’s product page for its paper stock. See our Art Material & Sizing Guide for details.
Do you offer framing?
Yes. Many prints and canvases can be ordered with matting and framing options, including black, natural wood, espresso brown, and driftwood gray frames. Floating frames may also be available for select canvases.
Available options are shown on each product page, and additional custom framing may be available through select local Annapolis framing partners.
What is a Giclée print?
A giclée is a high-quality fine art print produced using professional printing technology, archival-quality inks, and premium paper or canvas to provide excellent color, detail, and longevity.
Looking for something larger?
Many of Ramon’s designs can be produced in custom sizes, including impressive 4 × 6-foot gallery-wrapped
canvases with 1.5-inch-deep printed sides. Custom framing may also be available through select local Annapolis framing partners.
Please contact Bay Pop Shop to discuss larger sizes, pricing, framing, and delivery options.
How do the paper finishes differ?
Smooth matte has a non-reflective surface, Somerset Velvet has a soft textured feel, and luster has a satin sheen with less glare than full gloss.
What are your canvas prints made from?
Our acid-free archival poly-cotton canvas has a subtle semi-gloss finish. It is gallery-wrapped over 1.5-inch solid wood stretcher bars, with hanging wire installed for ready-to-hang display.
Do framed paper prints include a mat?
Yes. Framed paper prints include a 1.5-inch white mat. Available frame finishes and sizes are shown on each product page. Our Art Material & Sizing Guide has more frame and mat details.
Do limited-edition paper prints have a border?
Limited-edition paper prints include up to 2 inches of blank border on all four sides. Check the product page for the available print size and presentation.
Custom & Commissioned Artwork
Do you accept custom requests and commissioned artwork?
Yes! Bay Pop Shop welcomes inquiries for commissioned paintings, hand-drawn digital artwork, custom embellishments, and other special projects.
Custom artwork requires a little more conversation, so Bay Pop Shop will work directly with the customer to discuss the idea, size, style, budget, timeframe, and delivery options before the project begins. Please use our Contact Form and include a brief description of what you have in mind.
Account Info
Do I need an account to place an order?
No, you can check out as a guest.
However, creating an account allows you to track orders, manage returns, save your shipping details, and access Store Credit or rewards more easily.
How do I update my account details?
You can update your name, email, password, or saved addresses by logging into your account dashboard.
All changes are saved immediately and used for your future orders.
Secure Payment
How long does it take to process an order?
1. Standard Online Orders
- When you place an order, the first step is payment confirmation. This usually happens instantly with credit/debit cards or e-wallets.
- Next is packing and preparation for shipment. Depending on the store size and order volume, this usually takes 1–3 business days.
- Overall, standard orders are typically processed within 2–5 business days before shipping.
2. Special or Customized Orders
- For personalized items, made-to-order products, or electronics that require assembly, processing takes longer due to production or quality checks.
- These orders usually take 3-4 weeks to be ready for shipment.
In summary:
- Standard orders: 2–5 days
- Customized orders: 3–4 weeks
Do you ship internationally?
No, we ship domestically within the United States.
Track Order
How can I check the status of my order?
Tracking information will be emailed once your order ships. Because Bay Pop Shop works with several specialty production partners, orders containing multiple products may arrive in separate packages.
1. Check Your Email
- Most stores send a confirmation email when your order is placed.
- They often follow up with a shipping or tracking email once your order is on its way.
- Look for a tracking number or a link to check the order status online.
2. Log In to Your Account
- If you created an account on the store’s website, log in and go to “My Orders” or “Order History”.
- You should see the current status (e.g., “Processing,” “Shipped,” “Delivered”) and sometimes the estimated delivery date.
3. Use the Tracking Number
- Once your order has shipped, you can usually track it via the carrier’s website (like FedEx, UPS, DHL, USPS).
- Enter the tracking number to see real-time updates on location and expected delivery.
4. Contact Customer Service
- If you can’t find information online or via email, reach out to the store’s customer service.
- Provide your order number and email to get updates on your order.
What should I do if my tracking hasn’t updated?
Tracking updates may take 24–48 hours to appear, especially during busy seasons. If the status remains unchanged for more than 3 days, feel free to contact our support team—we’ll help you check the progress of your package and ensure it’s on the way to you.
Orders & Shipping
Can I modify or cancel my order after placing it?
1. Before the Order Is Processed
- If the order is still pending or not yet processed, most stores allow you to modify or cancel it.
- You usually need to do this within a few hours after placing the order.
- Actions you can take may include:
- Changing the shipping address
- Updating the payment method
- Adding or removing items
2. After the Order Is Processed
- Once the order is processed, packed, or shipped, modifications are often not possible.
- You might be able to request a cancellation, but it may be treated as a return once delivered.
3. Customized or Made-to-Order Products
- If your order is personalized or custom-made, cancellations or modifications may not be allowed once production has started.
4. How to Cancel or Modify
- Check your confirmation email for a link or instructions.
- Log in to your account on the store’s website to see if there’s a “Modify” or “Cancel” option.
- Contact customer service immediately with your order number—they can tell you what’s possible.
How long will my order take to ship?
In-stock merchandise and Open Edition artwork typically ship within 2–5 business days.
Limited Edition prints and canvases generally require approximately 3–4 weeks because they are specially produced and then individually signed and numbered by Ramon before shipping.
Custom artwork, oversized pieces, and specialty orders may require additional time. These details will be discussed directly with the customer.
Returns, Damage & Order Issues
What are your returns and refunds policy?
All Bay Pop Shop artwork and products are final sale and are not eligible for returns, exchanges, or refunds for
change of mind, incorrect size selection, or personal preference.
If your order arrives damaged, defective, or incorrect, please contact Bay Pop Shop as soon as possible and within 2–5 business days of delivery so we can review the issue and submit a claim when necessary.
Please see our complete Refund, Returns & Order Policy for additional details.
What if my artwork arrives damaged?
Please contact Bay Pop Shop as soon as possible and within 2–5 business days of delivery and provide:
Your full name
Order number
Clear photos of the artwork, damage, and packaging
A brief explanation of the issue
Please keep the artwork and all original packaging until the claim has been resolved.
Licensing, Wholesale & Artwork Usage
Do you license artwork or sell wholesale?
Yes. Bay Pop Shop welcomes inquiries from retailers, businesses, manufacturers, and other organizations interested in wholesale opportunities or licensing Ramon Matheu’s artwork.
Please contact Bay Pop Shop with information about your business, project, and intended use.
Can I use Ramon Matheu’s artwork in my own project?
Purchasing original artwork, prints, products, or commissioned artwork does not transfer Ramon Matheu’s copyright or reproduction rights to the purchaser.
This also applies to commissioned artwork. Unless otherwise agreed upon in writing, Ramon retains the right to reproduce commissioned artwork, including offering Limited Edition and Open Edition prints or other reproductions.
Please contact Bay Pop Shop to discuss licensing, commercial use, exclusivity, or reproduction rights.