Refund, Returns & Order Policy

Thank you for supporting Bay Pop Shop and the artwork of Ramon Matheu. Bay Pop Shop takes great care in creating, producing, and packaging orders and wants customers to feel confident before making a purchase.

By placing an order with Bay Pop Shop, customers acknowledge and agree to the following policies.

All Sales Are Final

All artwork and products purchased from Bay Pop Shop are considered final sale.

Bay Pop Shop does not accept returns, exchanges, or refunds due to change of mind, incorrect size selection, color preference, framing preference, or other personal preferences.

Customers are responsible for reviewing product descriptions, dimensions, sizing information, materials, framing options, and photographs before placing an order.

Colors may appear slightly different depending on monitors, mobile devices, screen settings, printing materials, and other factors.

Customers with questions about an item are encouraged to contact Bay Pop Shop before placing an order.

Original Artwork

All original artwork is one-of-a-kind and considered final sale.

Original artwork cannot be returned, exchanged, or refunded once purchased. Customers should carefully review dimensions, photographs, materials, framing information, and other product details before purchasing.

Limited Edition & Specialty Artwork

Limited Edition prints, canvases, oversized artwork, custom-sized artwork, and other specially produced pieces are considered final sale.

Because these pieces may be produced specifically for an individual order and Limited Editions are individually signed and numbered by Ramon Matheu, they cannot be returned or exchanged based on personal preference.

Custom & Commissioned Artwork

Custom, commissioned, personalized, and specially produced artwork is created specifically for an individual customer and is therefore non-refundable and cannot be returned or exchanged.

Project pricing, deposits, payment schedules, anticipated completion dates, shipping arrangements, and other project-specific requirements will be discussed before work begins.

Once work has begun on an approved custom or commissioned project, payments and deposits are non-refundable unless otherwise specifically agreed upon in writing.

Significant changes requested by the customer after a project has been approved or work has begun may result in additional charges and changes to the anticipated completion date.

Copyright & Commissioned Artwork

Purchasing an original artwork, print, Bay Pop Shop product, custom artwork, or commissioned artwork does not transfer the copyright, reproduction rights, licensing rights, or other intellectual property rights associated with the artwork.

Unless otherwise specifically agreed upon in a separate written agreement, these rights remain with Ramon Matheu.

This includes commissioned artwork. Unless otherwise agreed upon in writing, Ramon Matheu retains the right to display, promote, publish, license, and reproduce commissioned artwork, including creating and offering Limited Edition prints, Open Edition prints, and other reproductions or products based on the commissioned artwork.

Customers requiring exclusivity or specific reproduction, licensing, commercial-use, or other rights must discuss those requirements before the project begins. Any transfer or granting of such rights must be specifically defined in a written agreement between Ramon Matheu and the purchaser. Additional fees may apply.

Damaged, Defective or Incorrect Orders

If an order arrives damaged or defective, or the customer receives an incorrect item, Bay Pop Shop must be contacted as soon as possible and within 2–5 business days of delivery.

Prompt notification is important because damaged deliveries must be documented and reviewed within the timeframe required to submit a proper claim and obtain approval from the appropriate printing or production vendor.

When reporting an issue, customers must provide:

Full name
Order number
Clear photographs of the artwork or product, visible damage, and shipping packaging
A brief explanation of the issue

Customers must retain the damaged item and all original packaging materials until the claim has been reviewed and resolved.

The printing vendor or shipping carrier may request additional photographs, documentation, or packaging information before approving a claim.

Once the issue has been reviewed and, when applicable, the claim has been approved, Bay Pop Shop will work with the customer and appropriate printing or production vendor to arrange a replacement or other appropriate resolution.

Shipping & Delivery

In-stock merchandise and Open Edition artwork typically ship within approximately 2–5 business days, unless otherwise stated on the product page or an item is temporarily unavailable.

Limited Edition prints and canvases generally require approximately 3–4 weeks for production, signing, numbering, packaging, and shipment.

Custom artwork, commissioned projects, oversized pieces, and specialty orders may require additional production time. Estimated completion and delivery arrangements will be discussed directly with the customer.

Tracking information will be provided by email when available.

Shipping carrier delivery dates are estimates. Once an order has been transferred to the carrier, Bay Pop Shop cannot guarantee delivery by a specific date.

Lost, Stolen or Misdelivered Packages

If a shipment appears to have been lost while in transit, customers should contact Bay Pop Shop so available tracking information can be reviewed and, when appropriate, a carrier claim can be initiated.

Once a package has been confirmed as delivered by the shipping carrier, Bay Pop Shop is not responsible for packages that are subsequently lost, stolen, or misdelivered.

Shipping Address Changes

Customers should carefully verify their shipping information before completing an order.

Bay Pop Shop will attempt to correct a shipping address if contacted before the order has entered production or shipped. Once an order has been produced or shipped, an address change may no longer be possible.

Questions Before Purchasing

Bay Pop Shop wants customers to feel confident about their purchase.

If you have questions regarding artwork, dimensions, materials, framing, colors, Limited Editions, custom orders, shipping, or other product details, please contact Bay Pop Shop before completing your purchase.

Email: info@baypopshop.com

Thank you for supporting Bay Pop Shop and the artwork of Ramon Matheu.