Made-to-order items are generally not eligible for returns or exchanges due to buyer’s remorse, incorrect size, address errors, or personal preference.

If your order arrives damaged, defective, or incorrect, contact us by submitting a request via our contact page here or emailing us at help@baypopshop.com within 7 days of delivery with your order number and photos of the issue.

Approved claims may qualify for a replacement, store credit, or refund. See our Return & Refund Policy for full details.